You Couldn’t Service-Write This Even If You Tried
(I work at an auto and diesel repair shop, and I happen to be a young female. I write estimates, talk to customers, order parts, etc…)
Me: “[Shop]. How can I help you?”
Customer: “I need a quote on my truck.”
Me: “Sure, what kind of truck?”
Customer: “Are you the service writer?”
Me: “I am.”
Customer: “Are you the only service writer? No men?”
Me: “Just me. [Old Male Coworker] left a year ago.”
Customer: “Can I talk to anyone else?”
Me: “Sure. Hang on just a minute.”
(Transfers phone to one of the owners, who is an office manager.)
Owner: “Hi, this is Jane!”
(This happens about once a month.)
Question of the Week
Has a customer ever made an impossible demand? Tell us your story!
