You Couldn’t Service-Write This Even If You Tried

(I work at an auto and diesel repair shop, and I happen to be a young female. I write estimates, talk to customers, order parts, etc…)

Me: “[Shop]. How can I help you?”

Customer: “I need a quote on my truck.”

Me: “Sure, what kind of truck?”

Customer: “Are you the service writer?”

Me: “I am.”

Customer: “Are you the only service writer? No men?”

Me: “Just me. [Old Male Coworker] left a year ago.”

Customer: “Can I talk to anyone else?”

Me: “Sure. Hang on just a minute.”

(Transfers phone to one of the owners, who is an office manager.)

Owner: “Hi, this is Jane!”

(This happens about once a month.)