Could You Mocha Trim That Order Down A Little?

, , , | Right | October 2, 2018

(I work in a university cafe, so we often get large takeaway orders for an office of people. One woman comes straight to the counter in a hurry while I’m just drying my hands at the sink.)

Customer: “I need one mocha trim, long black, decaf soy latte…”

(She lists about 10 or 12 coffees, ordered at triple speed. I run over to the counter at about the fourth coffee and start frantically trying to log into the till and input the coffees.)

Me: “I’m sorry, can you please slow down a little and repeat those orders?”

Customer: “I just told you what I wanted; I can’t remember them all!”

Me: “Okay… I picked up on a long black, two mochas, three lattes… What sizes and what milk were for these?”

Customer: “Well, how should I know? They’re not all for me!”

Me: “Um… Well, do you have the orders written down? We wouldn’t want anyone to miss out.”

Customer: “God! Of course I don’t! And I’m not going all the way back to the office to get the orders again! Can you just make what I already told you?!”

Me: “I’m really sorry, but I didn’t catch everything you ordered. If you could please get the order again, written down, I can give you a free coffee card for your trouble.”

(The woman rolled her eyes in a huff and snatched the free coffee card from my hand as she went to walk up one flight of stairs to the office to retake everyone’s orders. Unfortunately, this is a recurring issue and nobody ever seems to learn from the first time.)

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