Could Have Helped Her In A PIN-ch

, , , , | Right | January 20, 2020

(A nurse comes in to see one of our residents and she is signing in at the kiosk. She has a snotty air right from the get-go, which is fine, whatever. Then the fun starts.)

Nurse: “It won’t let me in. I’ll try it again…”

(The machine hasn’t even printed out a denied tag so I’m curious what she’s on about.)

Me: “Can I see?” *reaches out to turn the kiosk towards me*

Nurse: “No! I’m trying it again.” *taps angrily at the screen* “Ugh! I don’t know what my PIN is. I’m just going to go in.”

Me: “No, I’m sorry, but I can’t allow you to. If you’ve forgotten your PIN, it can text it to you…”

Nurse: “I can’t get texts. HIPAA–” *a health insurance privacy law* “–won’t allow us to get texts.”

Me: “Okay, then is there a supervisor you could call to see if they have your PIN stored?”

Nurse: “She’s already working on it. They said I could just go in.”

Me: “Well, she’s probably working on getting your credentials to the system that runs our kiosk. Unfortunately, I can’t just let you go in, though, for security reasons.”

Nurse: “Well! Fine, then. I guess I just won’t see [Resident]!” *mutters angrily as she stomps off out the door*

(I could have helped her more, but I won’t help someone when they’re being such a b****. I don’t understand what she was on about HIPAA not letting her text. And she obviously doesn’t care about HIPAA anyway, yelling the resident’s name in a busy lobby with who knows who listening. Idiot.)

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