Could Have Gotten A Real Tongue-Lashing

| Working | November 9, 2013

(I work the front desk of a retirement home for a few weeks while they wait for their new hire to arrive. My main duty is to greet the elderly residents, answer questions, and answer the phone. It is Monday morning, and I take a call.)

Me: “Thank you and go-morling; I mean, thank you and good morning for calling [Retirement Village], rel… rem… recreational and visitation… I mean…”

(I make several noises like ‘ha blah bleh’ as I trip over my tongue a few times, before pausing to take a breath.)

Me: “I am so sorry; let me try that again. Good morning, and thank you for calling [Retirement Village], recreation and visitor center; this is [Name]. How can I help you today?”

(The caller has been laughing loudly on the other end of the phone since my first few mistakes, and takes a few deep breathes to try and calm down enough to respond.)

Caller: “Oh my God, that is the funniest thing I have ever heard! You got a bad case of the Mondays this morning, didn’t you?”

Me: “I am so sorry about that, I am usually much better than that! I really do have a case of the Mondays today! My tongue seems to be having a mind of its own, and tripping over itself!”

Caller: “Oh it is quiet alright; I really needed that laugh! Be glad that it was an internal call, and not someone who was a prospective customer!”

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