Copay Or No Way

, , , , , | Right | June 23, 2018

(The office where I work has a fee for any cancellations with less than 24 hours notice. We also have a policy to collect copays up front at the time of service. Both of these policies are par for the course in the offices in our area.)

Patient: *hands me her insurance card*

Me: “Okay, it looks like you have a $10 copay.”

Patient: “I don’t have any money!”

Me: “I’m sorry, but we do require that you pay your copay at the time of your visit.”

Patient: “Well, I have no money, so I can’t pay you anything.”

Me: “Okay… Let me check with my manager to see what we can do.”

Patient: “Never mind! I don’t have time for this!” *turns and leaves our office*

Me: “Okay, then.” *bills her the $25 cancellation fee, instead*

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