Copay Or No Way
(The office where I work has a fee for any cancellations with less than 24 hours notice. We also have a policy to collect copays up front at the time of service. Both of these policies are par for the course in the offices in our area.)
Patient: *hands me her insurance card*
Me: “Okay, it looks like you have a $10 copay.”
Patient: “I don’t have any money!”
Me: “I’m sorry, but we do require that you pay your copay at the time of your visit.”
Patient: “Well, I have no money, so I can’t pay you anything.”
Me: “Okay… Let me check with my manager to see what we can do.”
Patient: “Never mind! I don’t have time for this!” *turns and leaves our office*
Me: “Okay, then.” *bills her the $25 cancellation fee, instead*
Question of the Week
Have you ever served a bad customer who got what they deserved?
