Cool Bosses Make All The Difference

Deli Customer: “I’d like the Italian, please.”

Me: “Would you like any condiments on that? Spicy relish, oil?”

Customer: “Yes, I’d like both, please.”

(I finish making the hoagie and ring up the price which is now $3.20 with the extra condiments.)

Customer: “Last time I was here, my hoagie was $2.75.”

Me: “Actually, that’s the price of the regular Italian hoagie. Is that what you wanted instead of the Super Italian?”

Customer: “No, I wanted the Super.”

Me: “Well, the Super is $3.00, and with the spicy relish and oil your total comes to $3.20.”

Customer: *angrily* “Last time it was $2.75!”

(She walks off to the counter to pay, and complains to the assistant manager.)

Assistant Manager: “She says she’s coming in tomorrow to complain about you to [Owner].”

Me: “Oh, great…”

(The next day…)

Owner: “You made sure she wanted the Super Italian?”

Me: “Yes.”

Owner: “And you made sure you checked that you added up the price right?”

Me: “Yes… so what do you think?”

Owner: “Psht, f*** her!”

This story is part of the Awesome Manager roundup!

Read the next Awesome Manager roundup story!

Read the Awesome Manager roundup!