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Cookie Cutter Response

, , , | Right | January 8, 2010

Me: “Tech support, how can I help you?”

Customer: “Why are you holding my website to ransom?”

Me: “Sorry?”

Customer: “I pay you good money every month and now you’re holding my site to ransom to sell your cookies!”

Me: “Pardon me?”

Customer: “I went to my site and when I tried to add to cart, it came up saying I couldn’t until I bought some cookies! I never agreed to this and I’m going to sue!”

Me: “Sir, cookies are just a computing term. What you saw was the page explaining that you have cookies switched off and telling you how to turn them on.”

Customer: “Cookies! Blackberries! Well, I don’t know these kinds of technical things!”

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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