Contractions Speak Louder Than Words

Me: “Hello, sir. How can I help?”

Customer: “I want to make a complaint about the lady who just served my wife. She is eight-months pregnant. When she came to pay, the checkout girl didn’t offer to help with the packing. She let my wife struggle!”

Me: “I’m really sorry. It’s store policy to ask if the customer needs help with the packing. Do you have the receipt so I can see who served her?”

(I walk over to the till and show the checkout girl the receipt. She explains what happened. I return to the customer.)

Me: “Hi, sir. The checkout girl explained that your wife was on her phone at the till. She asked a few times if she needed help packing but she didn’t answer. I’m confident we did all we could to help.”

Customer: “Well, that’s not good enough. I want some money back on the shopping for the poor service. My wife is pregnant and in a lot of pain and had to struggle on her own. No one helped her.”

Me: “This receipt is from a few minutes ago. Can I ask where you were?”

Customer: “I sat in the car waiting for her to come back. What’s that got to do with anything?”