Consumer… Meet Demand

, , | Right | August 10, 2020

Guest: “Hi. I am supposed to check out today, but I would like to keep the room until later in the day.”

Me: “Yes, that is possible at an extra charge.”

Guest: “You are probably not even fully booked tonight!”

Me: “What does that have to do with it? You rent a room until twelve o’clock. If you keep the room until three or four pm, the cleaning lady has already gone home and the room cannot be rented out today anymore. We are only charging you 30% of the full room rate, so we have already been more than generous, considering we have a dirty room until tomorrow.”

Guest: *Getting rather obnoxious* “So, you mean to say that your hotel is fully booked, or that you are expecting a massive load of walk-ins today?”

Me: “Let’s put it this way: if you hire a car from Avis or Hertz with a certain return time, can you keep the car three to four hours longer for free just because the company has other rental cars on their parking lot?”

Guest: “We will vacate the room at twelve.”

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