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Consideration Is Key

, , | Right | May 4, 2009

(A customer comes through the drive-thru two minutes before close and orders seven blended drinks. She starts talking to me through the window as I’m working on her drinks.)

Customer: “Isn’t it so annoying when people come through ordering blended beverages right before close?”

Me: *politely* “Well, it’s not too much of a hassle. It just takes a while to make each of them, that’s all.”

Customer: “Oh. Then I’d like to order four more, please. And can you hurry? I’m late for work.”


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