Consideration Is Key
(A customer comes through the drive-thru two minutes before close and orders seven blended drinks. She starts talking to me through the window as I’m working on her drinks.)
Customer: “Isn’t it so annoying when people come through ordering blended beverages right before close?”
Me: *politely* “Well, it’s not too much of a hassle. It just takes a while to make each of them, that’s all.”
Customer: “Oh. Then I’d like to order four more, please. And can you hurry? I’m late for work.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
