Congratulations: You’re Even More Annoying Than Upselling
(I’m working at a coffee shop and part of our training is offering food with a drink purchase.)
Customer: “I’ll have a large brew.”
Me: “All right! Any bagels or muffins with that today?”
Customer: *suddenly sounding irritated* “Well, is it free?”
Me: “No, sorry. They would add to your total.”
Customer: “Then why would I want it?”
Me: “Sorry… Your total is [total], and your coffee will be ready at the end of the counter.”
(Just for clarity, there wasn’t anything to suggest the food would be free, and he asked every time anyone attempted to upsell him)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
