Confusion Has Hit The Sunroof

Customer: “I’m here for my 2:00 pm appointment for an oil change.”

Me: “Yes, ma’am. When you’re finished, your total will be $28.16.”

Customer: “Can I add a note?”

Me: “Of course.”

Customer: “Can you ask them not to put the windows down? They won’t go back up. I left the sunroof open for access.”

Me: “I apologize, but access to what?”

Customer: “Just don’t put my windows down.”

Me: “Yes, ma’am, but I’m not understanding the sunroof?”

Customer: *Grinning like I’m an idiot* “Thank you!”

Me: *Genuinely confused* “Ma’am, I understand not to put the windows down, but I don’t understand why we would need access through the sunroof. Is there an issue with the doors?”

Customer: *Same grin* “Thank you!” *Pauses* “Thank you!” *Pauses* “Thank you!”

Me: “All right, then.”

I then walk into the bay, because surely the tech knows something I don’t.

Tech: “She means that if we lock the keys in the car, we can get in through the sunroof, which ain’t happening, ‘cause I’m not climbing in through a sunroof.”

Me: “Why didn’t she just say that instead of acting like a dumba** about it?!”

Tech: *Shrugs*