Confusion Brewing

, | Right | August 2, 2016

(I work in a food delivery call center as a team leader on evening shift when one of the agents on my team comes to tell me he has a lady on the line who would like to “submit a comment.” I ask him to send her to me so I can talk with her.)

Me: “Good evening, madam. My name is [My Name]. How could I be of service tonight?”

Caller: “Good evening, sir. I would like to submit a comment, but it’s not a complaint, though.”

Me: “Oh, no problem, you can go on. I will note it down and send it to our HQ without any problem.”

Caller: “I received a little tea bag with every order I made with you. I find the attention very sweet, however every time I infused it after eating, the taste is a little weird. Maybe you should verify your expiry date.”

(I know that the restaurant hasn’t been selling tea for years, so I ask the lady for more detail.)

Caller: “Well you know it’s in a square-shaped little bag and it seems to be your house brand because it has your emblem on it.”

(That’s when I realised she had been drinking infused wet napkins.)

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