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Cone Of Anger

, , , , | Right | November 13, 2020

I am a kennel tech at the vet clinic where I work. Part of my job is to run animals in and out for appointments. We are not letting clients in for health and safety reasons; they have to call to check in and out. Pickup time is between 4:30 and 5:30 pm for spay and neuter surgery. I bring a man’s dog out after he has paid, as well as post-op instructions and pain meds.

Me: “Here’s your baby. And she did very well. Didn’t hear a peep out of her all day.”

Client: “I don’t have a cone for her. Can you guys give me one?”

Me: “Absolutely. We sell them for around $12. You’ll have to call in again so they can charge your card for the cone.”

Suddenly, the man’s whole demeanor changes from generally okay to rage. 

Client: “For Christ’s f****** sake. Just give me the d*** papers!”

I stood there slack-jawed in shock at the sudden attitude. I handed him the papers and walked away. 

We understand that the phone check-in is inconvenient, but we are just trying to safely do our jobs during this health crisis.

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