Complaints For Pages And Pages

, , , | Right | March 25, 2020

(This happens only a month or two after I started working in the copy center of a well-known retail chain. The copy center is a little complicated to learn, so while I know a lot of the basics, there are a few nuances I haven’t quite mastered yet.)

Customer: “I need a copy of each of these papers.” *hands me a sheaf of legal documents*

Me: “Certainly, ma’am.”

(I go to make the copies and return with them, and she goes to the self-serve area to check them over before paying.)

Customer: “Excuse me, miss! I’m missing some of my copies!”

Me: “Oh! I’m sorry, let me see…”

(At the time, I don’t know that the copy feeder is notorious for pulling through more than one sheet at once, and it’s best to count the original pages by hand and compare them to the total the copier prints. Sure enough, there is a page or two missing.)

Me: “I’m very sorry about that, ma’am. I’ll run those off for you right away.”

(I do this, and again she goes to check my work. She comes back again, this time livid.)

Customer: “I’m missing some of my originals!”

Me: “W-what?”

Customer: “I just went through my originals and some are missing!”

(She makes me count through her originals. There are several packets of paper, all numbered with 1 of x, 2 of x, and so on. I notice that all of the missing pages are the last page in a packet)

Me: “Ma’am, are you sure that you had these…”

Customer: “Of course I did! I can’t believe you lost my originals! I do so much business here and you’ve lost important legal papers of mine! Call your manager this instant!”

Me: *about to cry* “Yes, ma’am.”

(My manager and I practically turn over the entire copy center, even pulling out the copiers to check behind and under them, but her papers are nowhere to be found.)

Customer: “I can’t believe this! I’m going to be late for my meeting! I’m never shopping here again!”

Manager: “Ma’am, I’m sorry, we’ll continue to look for your papers but—”

Customer: “Well, you haven’t heard the last of this! If I can’t find my papers I want that girl fired!” *glares at me and storms out*

Me: *still tearing up* “Um… [Manager]?”

Manager: “Yes?”

Me: “I, uh… I couldn’t really get a word in with her but… all the missing pages were the last pages of the documents they belonged to. I think they were just the blank pages that sometimes show up when you have an extra line in a word document. I don’t think she ever had them here.”

Manager: *pause* “Just count the pages first next time.”

(We never did hear back from that customer, so she must have come to the same conclusion I did.)

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