Complaining To Have Nothing To Complain About, Part 2
Me: “Hi, welcome to [Restaurant]. What can I get you today?”
Customer: “I’ve had a really bad day so far! I’ll have a double shot espresso with extra cream.”
Me: “Oh, no! I’ll make sure to give your order extra attention to try and cheer you up.”
Customer: “Thank you!”
(I make her coffee, and place it down on her table.)
Customer: “Wow, that was quick!”
Me: “Yeah, and just so you know, there’s cream and sugar on the table over by the entrance.”
Customer: “Thanks again.”
(About five minutes later she starts screaming at my coworker.)
Customer: “I DEMAND TO SPEAK TO [My Name]! RIGHT THIS INSTANT!”
Coworker: *on the verge of tears* “I’ll go get him…”
Customer: “These people…”
(My coworker comes over to me.)
Coworker: “[My Name], [Customer] wants you…”
Me: “I know…”
(I walk to her and she immediately starts yelling at me.)
Customer: “THIS COFFEE IS BETTER THAN I EXPECTED! I DEMAND A COMPENSATION DRINK!”
Me: “Isn’t it good if the drink is better than you expected?”
Customer: “NO!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.