Complaining To A Fault
Customer: “I want a refund on my sofa!”
Me: “I’m terribly sorry. What seems to be the problem with the sofa?”
Customer: “I’m not happy!”
Me: “I’m sorry you’re not happy. What seems to be the problem?”
Customer: “Well, I’m not happy with it.”
Me: “I see. Why exactly is that?”
Customer: “There is a manufacturing fault.”
Me: “What is the fault, sir?”
Customer: “I’m not happy!”
Me: “I understand that, sir. What is the fault with the sofa?”
Customer: “Well, I’m not happy!”
Me: “With all due respect, ‘I’m not happy’ is not a manufacturing fault.”
Customer: “Of course it is. It’s manufactured to make me happy! This sofa is not fit for purpose!”
Me: “Can you sit on the sofa?”
Customer: “Of course I can!”
Me: “Then it is fit for purpose, sir.”
Customer: “But I am not happy! There must be a manufacturing fault to make me not happy with it!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
