Complaining Incognito
Me: “You’re through to [tech support], can I take your telephone number?”
Customer: “No.”
Me: “Okay, can I take your postcode instead?”
Customer: “No.”
Me: “Okay, sir, I’m trying to help but I need to bring your account details up in my system.”
Customer: *rather angrily* “What the h*** do you want my details for? I can’t connect to the internet, you need to sort it out!”
Me: “I will do my best, sir, but like I explained I need to bring up your account details to verify what the problem seems to be.”
Customer: *screaming* “That’s it, I’m calling your complaints department. This is f****** ridiculous. I also want to speak to your manager NOW!”
Me: “Sorry, sir, I can’t do that as you haven’t verified any of your account details.”
Customer: “That’s it, I’m leaving your provider for somebody else!”
Me: “Thanks for calling [technical support]. Have a nice day!”
(Two minutes later my manager comes over and just bursts out laughing.)
Question of the Week
Have you ever served a bad customer who got what they deserved?