Complaining Incognito

, , | Right | January 25, 2008

Me: “You’re through to [tech support], can I take your telephone number?”

Customer: “No.”

Me: “Okay, can I take your postcode instead?”

Customer: “No.”

Me: “Okay, sir, I’m trying to help but I need to bring your account details up in my system.”

Customer: *rather angrily* “What the h*** do you want my details for? I can’t connect to the internet, you need to sort it out!”

Me: “I will do my best, sir, but like I explained I need to bring up your account details to verify what the problem seems to be.”

Customer: *screaming* “That’s it, I’m calling your complaints department. This is f****** ridiculous. I also want to speak to your manager NOW!”

Me: “Sorry, sir, I can’t do that as you haven’t verified any of your account details.”

Customer: “That’s it, I’m leaving your provider for somebody else!”

Me: “Thanks for calling [technical support]. Have a nice day!”

(Two minutes later my manager comes over and just bursts out laughing.)

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