Communing With The Dead
(My coworker is trying to help a customer get a loan payoff for his late father’s car so he can sell it as executor, for which he has all the proper documentation. All I can hear is my coworker’s side of the conversation.)
Coworker: “Yes, I’m trying to get a payoff for a mutual customer who recently passed away… No, unfortunately, I can’t put him on the phone. I have his son here as executor, who can authorize anything you need and provide any documentation you require… Again, unfortunately, that’s not possible.”
Customer: “What’s wrong?”
Coworker: “They want to speak with your father.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.