Common Sense Takes A Vacation

, , , | Right | April 23, 2019

(I’ve just called a patient to advise him that he missed his monthly appointment, to let him know he will still be charged, and possibly to rebook for him, too.)

Patient: “Why am I being charged for this?! I wasn’t even in the country!”

Me: “I’m sorry sir, but there’s a 24-hour cancellation policy.”

Patient: “Well, that’s stupid! You should have known I was on holidays and cancelled the appointment for me!”

Me: “I’m sorry, sir, but did you let someone here know? If you did and it wasn’t cancelled for you, I might be able to—“

Patient: “No?! Why would I do that?!”

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