Common Sense On The Decline(d)
Caller: “My credit card was declined and I want to know why! I’ve never been so embarrassed! I will be canceling my credit card with your f****** bank as soon as I make this last transaction!”
(After properly identifying the customer, being yelled at for having to ask security questions, and looking through the account, I find the answer.)
Me: “The purchase did not go through today because you requested a hold on your account last week when you left your credit card at a shopping mall.”
Caller: “Are you suggesting I’m stupid? I know I asked for a hold, but wouldn’t you incompetent people realize I must have my credit card if I am attempting a purchase?”
(I remain silent as the customer realizes what they have just said.)
Caller: “Oh!”
Me: “Is there anything else I can do to help you today?”
Caller: *click*
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Question of the Week
What are some stupid customer moments you’ve experienced?
