Common Sense On The Decline(d)

Caller: “My credit card was declined and I want to know why! I’ve never been so embarrassed! I will be canceling my credit card with your f****** bank as soon as I make this last transaction!”

(After properly identifying the customer, being yelled at for having to ask security questions, and looking through the account, I find the answer.)

Me: “The purchase did not go through today because you requested a hold on your account last week when you left your credit card at a shopping mall.”

Caller: “Are you suggesting I’m stupid? I know I asked for a hold, but wouldn’t you incompetent people realize I must have my credit card if I am attempting a purchase?”

(I remain silent as the customer realizes what they have just said.)

Caller: “Oh!”

Me: “Is there anything else I can do to help you today?”

Caller: *click*