Common Sense Has Logged Out

, , , , | Working | May 8, 2018

(In our shipping stations, we have four workstations logged in the whole day to accomplish various tasks. Up until this point, they all used a generic “Shipping” login; however, we’ve just been told that new compliance rules have been set up and we can no longer log in multiple times with a single account. Compliance with WHAT, exactly, is never listed. I draw the short straw to call up IT to get some more answers, and get bumped around until I talk to the System Admin.)

Me: “I understand we’re not going to be allowed to log in to all four systems at once starting Monday.”

System Admin: “Correct.”

Me: “I’m guessing that we’ll get separate logins, then?”

System Admin: “Nope.”

Me: “What do you mean, ‘nope,?”

System Admin: “We don’t have time to set all that up.”

Me: “Are you kidding me? I know for a fact it takes about 15 seconds to set up an account; you just hit, ‘duplicate,’ and enter a new name. It doesn’t even need to be complicated; we’ve got, ‘Tickets,’ ‘Scan Check,’ ‘Labels,’ and, ‘Shipping.’ Heck, we already have, ‘Shipping,’ so that’s only three.”

System Admin: “No, sorry. We just can’t do it.”

Me: “So, let me get this straight. Because you don’t want to spend literally a minute setting up these accounts, we now have to individually log into a computer to process and print the tickets, log out of that and into a second one to scan the items to make sure they’re correct, log out of that and into a third one if we need any manual or extra labels printed, then log out of that one and into a fourth one, just to finalize the orders? Every hour? And then repeat the process if there’s ever a mistake?”

System Admin: *smugly* “Well, I guess you’ll just have to not make many mistakes, will you? Now, I’ve got some actual work to get to, if you don’t have anything else. The only way I could do this would be to get a direct order from [Head of IT].”

(With that, he hung up on me. I turned to the shipping manager, who was working just over my shoulder, and relayed that last bit of info. Since he just happened to have an Operations meeting that week with the heads of every “backroom” department — including IT as well as the VP of Operations — you’re dang right we had our four unique workstation logins before Monday!)

1 Thumbs