Common Sense Has Other Left The Building

, , , , | Right | September 19, 2018

(I work in a small shop near a popular affluent retirement community. We recently got a credit card machine that will read the new chips in credit cards, and has a screen for signatures. Some of our customers are having difficulties with the machine.)

Me: “Please insert the chip in the card reader.”

Customer: *places the card on top of the pin pad*

Me: “Please use the slot underneath the pin pad.”

Customer: *puts the card in properly*

Me: “Please sign on the screen.”

Customer: *signs name, and stares at the buttons at the bottom of the screen, that read ACCEPT, CLEAR, and CANCEL*

Me: “Touch ‘ACCEPT’ at the left, please.”

Customer: “This one?” *reaches for the CANCEL button at the right*

Me: “The one on the left, please. ‘ACCEPT.’”

Customer: “It’s this one?” *again going for the CANCEL button at the right*

Me: *in slight desperation* “Your other left, ma’am.”

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