Their Common Sense Has Gone To The Reservation

, , , , | Right | January 8, 2018

(I work in a hotel.)

Me: “Thank you for calling. How may I help you?”

Customer: “Hi, I want to cancel my reservation.”

Me: “Okay, what’s your reservation number?”

Customer: “I don’t know.”

Me: “Okay. Did you make the reservation here, or with an agency?”

Customer: “I don’t know; I didn’t make it.”

Me: “Okay, under whose name is it?”

Customer: “I already told you; I didn’t make it. I don’t know.”

Me: “Okay, which hotel and which dates do you have?”

(We are a big chain with hotels all over the world.)

Customer: “Yeah, it’s for some date in September, and somewhere in Mexico.”

Me: “Where in Mexico? We have 20 hotels in different locations there.”

Customer: “I don’t know! Can you just cancel my reservation?”

Me: “I have to find it first, but if you don’t give me more information, it’s going to be hard to do so.”

Customer: “Okay, just leave it the way it is, but if I get charged, I will report you because you didn’t want to help me.”

(Then, they hung up.)

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