Coming Down Hard On The Software

Customer: “I have a return.”

Me: “Okay!”

Customer: *slaps down box with “[Tax Software] FOR WINDOWS” on front*

Me: “It’s been opened…”

Customer: “I put it in my computer and it didn’t work.”

Me: “Was there something wrong with the disc?”

Customer: *becoming irate* “No! I can’t use it in my computer!”

Me: “Why can’t—”

Customer: “I have a Mac!”

(When we explain we can’t return open software unless it is defective, he becomes angry, declares we have lost his business, and storms out.)

Me: *to manager* “He says he’s never shopping here again.”

Manager: *in a sad, dead voice* “He’ll be back next tax season. They always come back.”