Coming At You From Both Sides

, , , , , | Right | August 15, 2018

Customer: “I would like a bagel toasted, please.”

Me: “Yes, ma’am. What would you like on that?”

Customer: “Oh, well, it’s very complicated, so just toast it and I’ll tell you. You people always mess it up.”

(A line is forming behind the lady, and I usually am required to take more than one order at once while orders are cooking. In order to make it easier on both of us, I grab a pen and paper.)

Me: “Well, ma’am, I’ll go ahead and write it down, and you can go sit down if you’d like.”

Customer: “Fine, okay. I want mustard. Both sides. Muenster cheese. Both sides. And tomato! On both sides! I want the cheese melted over the tomatoes.”

(This is quite a simple order.)

Me: “All right, ma’am. I’ll have it right to you, then.”

(I prepare her sandwich and wrap it up, handing it off to her.)

Customer: “Uck.”

Me: “I’m sorry? Is there something I can help with?”

Customer: “You closed it.”

Me: “Sorry?”

Customer: “You closed it. You… Never mind! Forget it!”

(The lady walks away, before coming back five minutes later. She complains her bagel was wrong, and I am very surprised. As she’s ordering from a coworker, I hear her describe her sandwich order exactly the same way to her as she did to me.)

Me: “Pardon, ma’am, that’s how I made your sandwich. Did I do something wrong?”

Customer: “Yes, well, I asked for it on both sides!”

(I come to find out, after a lot of questioning, that “BOTH sides” meant an open-faced sandwich, served on a plate. Not once had she ever asked for it in any way for that to make sense.)

Customer: “Well! None of your employees seem to understand how to listen!

Manager: *to me* “What happened?”

Me: *explains*

Manager: “Oh, my God. People!”

(She has since become a regular and complains every time about something. Why she comes back, I don’t know.)

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