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Comes Pre-Damaged

| Working | September 16, 2016

(We have decided to buy a new house. We have been waiting for months for the building to finish and have been driving around the area every couple of weeks to see how it is getting on. I notice things are nearing completion but notice something very worrying. I call the building helpline.)

Me: “Hello, this is [My Name]. I’m in the process of buying a plot in [Area].”

Site Manager: “Yes?”

Me: “I’ve noticed some very concerning damage to the property, I’m not an expert but I would reckon that if this is not fixed now I will be stuck with it.”

Site Manager: “What damage? The houses aren’t even finished yet!”

Me: “The porch is cracked and the render has massive chunks taken out of it. It looks awful. I would like to know that they will be repaired before exchange.”

Site Manager: “I don’t know what you are talking about; I will speak with one of the people on site.”

(He doesn’t get back to me for a week, I have to call again.)

Me: “This is [My Name]. I’m calling about [Site] and some damage.”

Site Manager: Yeah, I got one of the guys to go down there. They will repair the damage. Frankly, you shouldn’t be calling me.”

Me: “The property had some serious damage. We are going to move in soon.”

Site Manager: *aggressively* “If you brought a new car with a few stone chips you wouldn’t call the manufacture, would you?”

Me: “If I spent £170,000 on a new car, I would, yes! I will be checking the property this weekend; if the damage isn’t fixed to a decent standard I will be contacting you again and the NHBC.” *a building organization*

Site Manager: *suddenly much calmer* “Look, I told you they would be done and they will.”

(The damage was never properly repaired and took two years of chasing to get done, but not before the porch fell completely off due to the bad repair.)