Combo or Bust
(I work at a movie theater. A customer approaches me at the concession stand.)
Me: “Hello, what can I get for you?”
Customer: “Can I get a combo #1—” *large popcorn, large drink* “—but can I get a medium popcorn, instead?”
Me: “Sorry, we can’t do any substitutions; however, it would be the same price as a #1 if you just ordered a large drink and medium popcorn separately.”
Customer: “No, I want a combo. Could I just get the #1 and could you just not fill the bag all the way?”
Me: “Sure, that’ll be $13.”
(I put about the amount of a medium bag into a large bag, handed it to him along with his soda, and he paid and walked away.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
