Combo No No!

Late one night at a certain Kentucky-themed restaurant, an older woman came to the drive-thru.

Woman: “I want these items separately!”

She then proceeded to list multiple items that come in a combo, as well as the sides and drinks.

Me: “Ma’am, just so you know, it will be cheaper if we put these in a combo.”

Woman: “I don’t want your stupid combos!”

Manager: *Hopping on.* “Ma’am, I’m a manager, and my employee is right. You’ll save a lot of money if you put them in combos.”

Woman: “STOP TRYING TO UPSELL ME COMBOS! I WANT THESE ITEMS AND NOTHING ELSE! NO ADD ONS, NO COMBOS. JUST! THESE! ITEMS!”

Manager: “The combos don’t add anything other than what you ordered; they’re the same things, just cheaper.”

Customer: “I DON’T CARE!”

Manager: “Very well, we’ll have your total at the window.”

Manager to me, off the headset: “I’d better handle her at the window. I have the feeling she’s going to Vesuvius all over everything. Everybody, don’t start building the order yet.”

Sure enough, once she pulls up to the window…

Woman: “What the h*** did you upcharge me for?! This price is ridiculous! You’re trying to scam me!”

Manager: “We were trying to do the opposite, actually. We could have combined–”

Woman: “LIAR! SCAMMER! I’M NOT PAYING FOR THIS!”

Manager: “Then you’re not getting your food.”

The woman lost her mind, screaming incoherently and honking her horn. When the manager simply shut the window and walked away, she proceeded to gun the accelerator and peeled out, leaving nothing but the smell of burned rubber behind her. 

We all just shrugged and continued with the rest of our closing shift. The next several cars behind her were incredibly nice to us.