Your Cold Is Not Worth Braving The Cold

, , , | Healthy | February 21, 2018

(I work for a small general practitioner’s office, running the front desk. On this particular day we are having a bad snow and ice storm, leading to a lot of accidents. One doctor calls in that she just isn’t coming in, and the other doctor decides that we will be closing early for the day. The following patient calls in. This is the middle of a very bad flu season, so we are swamped with sick patients.)

Patient: “Good morning. I was hoping to see the doctor today for a cold. It’s not bad but I want to make sure it’s not leading to anything.”

Me: “Unfortunately, we are closing early today because of the weather, but I can put you in tomorrow morning first thing.”

Patient: “What do you mean you’re closing early? I took off today because of the snow, and I decided to see a doctor. Well, fine. If you’re not going to see me, I’m going to an urgent care.”

Me: “That may be your best bet to be seen today, sir. If you would like to come in tomorrow, don’t hesitate to call us.”

Patient: “I just don’t understand why you wouldn’t stay open for me.” *click*

Me: *looking out the window and hearing the radio reports of several large car accidents, to my coworker* “If he called out of work because of the bad weather, why would he expect us to risk our lives for his cold?”

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