Cognac Attack

I work front-end in a liquor store. A couple came up to my register with a massive cart of things. No problem, I start scanning and bagging everything. Then the guy says they need to get Hennessy, so I told them where it is.

Customer: “No, we already got the Hennessy.”

Me: “Are you looking to do a return?”

Customer: “No, the old lady got it for us and brought it up here.” *He points to my register.*

I look around (sometimes the managers bring us the naughty liquors that go in bottle jail – certain liquors get stolen WAY more than others or are particularly expensive, so they get locked up in cabinets) and realize he must have meant it’s up at customer service like usual.

By this point, he and his wife have both said four or so times that we’re doing this on purpose and wasting their time.

I get back from customer service; there was no Hennessy up there. I explain this, and he starts going off on me, saying:

Customer: “B****! You’re giving poor customer service!”

I grab a coworker, and we go up there to look again. My manager was there both times on the phone and didn’t respond either time I asked about a Hennessy. Of course, it’s not there this time either.

When I get back and apologize that I couldn’t find it (I had already called the managers to ask about it twice), they are both FUMING and going off on me.

Customer: “You’re wasting our time!”

Then the wife walks off while the guy keeps insulting me loudly. My manager comes over with a random bottle of some other cognac, a boxed 1738 – A Rémy Martin, not a Henessey. Then she gets angry and tells me:

Manager: “When the customer says we got a bottle for them, it’s at CUSTOMER SERVICE!”

As if I’ve not been doing that for an eternity now!

Like okay, maybe I could have brought one of them with me to point it out, but I asked what the box looked like, they wouldn’t tell me, just said I should know. I was also all the way on the last register, so I didn’t want to inconvenience them and get yelled at more.

I get it, I adore brandy and cognac, but Hennessy is a very specific cognac. Imagine getting p***ed at the cashier because you had a bottle of Jim Beam brought up there and told them you had a bottle of Fireball.

To add insult to injury, after my manager chewed me out over it, the dude held up the bottle of  Rémy Martin, almost slapping me in the face with it, and went:

Customer: “See? Hennessy!”

Like, sir, do NOT make me put the bottle back in gay baby jail because I will!