Coffee Can’t Help People Who Just Want To Hate The World

(While entirely uncommon, sometimes customers will ask for a specific barista when calling in on the phone, should they believe that employee remembers a specific event or has better knowledge. My manager tells me I have a phone call and I pick up the receiver.)

Me: “Hello? How can I help you today?”

Customer: “Finally! I was in your store earlier and you served me on the register, correct?”

(I remember him and confirm this.)

Customer: “I came in to relax and have some coffee, and instead I was rushed, barraged with questions, and entirely hurried. It was horrible! You need to stop being so abrasive and just let people enjoy their time!”

(I am bewildered, as I try to be brief, polite, and chipper, and I always ask questions to ensure the customer receives the drink they order. I apologize for rushing him, assuring that I meant no harm or offense.)

Customer: “You had better revise your attitude.”

Me: “Next time I’ll be sure to be less hurried. sir.”

Customer: “And just exactly how will you behave, properly, hmm? Repeat it back to me.”

(I felt belittled, on the verge of tears, and utterly defeated, and repeated back his suggestions of being less “idiotic and annoying.” Seemingly satisfied, he hung up.)