Coffee As Hot As Your Temper, Part 2
Customer: “An extra hot latte, please.”
(I make her drink, place it on the counter, and go to enter it into the till. I notice her touching the side of the mug and frowning.)
Me: “Is something the matter?”
Customer: “This is cold. I wanted it to be extra hot.”
Me: “Ma’am, that is an extra hot latte. The contents are very hot. The mug is insulated so you don’t scald your hands.”
Customer: *still touching the sides of the mug* “I don’t care. I want it extra hot. Make it again!”
Me: “Ma’am, if it’s cold, go ahead and stick your finger in it, or taste it. I assure you, it’s very hot.”
(She sticks her finger in angrily. She yelps loudly and pulls it back out.)
Me: “Is that hot enough? As I said, the mug is insulated.”
Customer: “That’s irresponsible! How can you tell the drink is hot?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?