Coded Incorrectly

, , , | Right | October 5, 2018

(I work on the checkouts of my local supermarket. Our return policy isn’t strictly enforced because it’s mainly regulars that have accidentally picked up the wrong item or have a broken item. A man I’ve never seen before approaches my checkout with a frozen item, and after I finish serving another customer, I approach him.)

Me: “Hi, how can I help you?”

Customer: “I bought the wrong frozen pastry.

Me: “Okay, did you have the receipt with you?”

Customer: “No, but if you scan the barcode it will tell you when I bought it.”

(I’m dumbfounded. That is not how barcodes work, and I try to explain that to him. As I am doing so there is a line forming at my checkout. The man calls his partner, who obviously sent him up to get the right product.)

Customer: *on the phone, as I’m serving the surge of new customers* “She says that’s not how barcodes work…”

(It was obvious that his partner was arguing with him, telling him that I was wrong. In the end I did not put the refund through and I haven’t seen him since.)

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