Coconuts About Dairy
(I work for a coffee shop set in the middle of an open-university campus. A woman walks in with her friend.)
Woman #1: “Is there any dairy in your [specialty drink]?”
Me: “Yes, there is, but we do have dairy substitutes such as soy, coconut, and almond milk.”
Woman #2: “Oh, see? They do have dairy substitutes.”
Woman #1: “Okay, that’s good. I’m allergic to soy, though, so I can’t have dairy or soy milk.”
Me: “Okay, no problem. Would you like almond milk or coconut milk?”
Woman #2: “Is that a dairy substitute?”
Me: *getting a bit agitated* “Yes. Almond milk and coconut milk do not contain any dairy.”
Woman #1: “Coconut milk sounds good.”
Me: “Okay, great. What size would you like your [specialty drink]?”
Woman #1: “Wait… Where does coconut milk come from?”
Woman #2: “Is it dairy-free?”
Me: *internally screaming* “It is milk… that comes from a coconut.”
Woman #2: “Oh…”
Woman #1: “Is it dairy-free?”
Me: *literally cannot handle the stupidity much longer* “Your total is $4.72.”
Question of the Week
Have you ever served a bad customer who got what they deserved?