Closing On A High
(I’m a 19-year-old closing shift manager, who has one other employee with me. I come from a very strict religious family, in a very conservative town, so I can say that I’m a bit naive about certain things. One night just as I am walking to lock the doors at 10:58 pm, someone walks up and catches me.)
Customer: “Aww, are you closing? I just wanted a couple of burgers.”
Me: *thinking that technically we had two minutes* “Well we are about to close, but we can make a couple of burgers. No problem.”
Customer: *at the register* “Okay, let me have 18 burgers, 16 fries, 2 onion rings and 18 [Soda]s.”
Me: *knowing that once he is in the store, by policy I have to serve him, I’m fuming* “Okay, sir, but that is a lot of food, and we aren’t set up for that much. Everything has to be cooked from scratch. It’s going to take quite some time.” *hoping he will change his mind*
Customer: “That’s okay. I’ll wait…”
(After spending almost twenty minutes cooking all this food, it’s finally ready.)
Me: *trying to hide my anger at having to stay well past the end of my shift* “Thank you for you order; here you go.”
Customer: “Hey, thanks, dude. Here, I have a tip for you, since you were so nice to stay and cook for me.”
(The then hands me a small envelope. I just want him to leave, so I can go home, so I take it and walk him out. I head back to the office and start with my closing duties.)
Fellow Employee: “So what did that guy give you in the envelope?”
Me: “I don’t know. I didn’t look.” *opening the envelope, it’s full of marijuana, which I’ve actually never seen before in my life* “What the heck is this?”
Fellow Employee: “Well, that explains a lot.”
Me: “What do you mean?”
Fellow Employee: “He had the munchies…” *turning around, leaving me holding my first and last bag of weed*
Question of the Week
Have you ever served a bad customer who got what they deserved?