Closed Store, Open Kindness
(We close in five minutes and since it has been a slow night, my coworker and I have turned off the lights in the cases and wrapped the pastries. A customer walks in and my coworker turns on the lights in the cases.)
Customer: “Are you closed?”
Me: “No, sir. We close in just a few minutes.”
Customer: “Oh! I’m so sorry. I just need to pick up some coffee beans and dessert. I’ll be fast!”
Me: “Don’t worry, you’re okay.”
(I get his coffee beans while my coworker cuts him a slice of cake. She goes to the back to wash the knife while I ring him up.)
Me: “Your total is [total.]”
Customer: “Here you go.” *hands me his credit card* “I am so sorry; I thought you closed at 9:00.”
Me: “It’s no problem, really.”
(He looks into the tip jar, which is empty because we have already split the tips.)
Customer: “Oh, your tip jar is empty. Well here, you two can split this.” *drops money into jar*
Me: “Thank you, have a good night!”
Customer: “You too!”
(I expected a dollar in the tip jar, but it was a $10 bill!)
Question of the Week
Tell us about a customer who got caught in a lie!