Close Encounters Of The Dumb Kind, Part 2
Call Center | Right
| July 19, 2011
(A man calls me asking about his balance. The call starts out normal enough. In order get inform on account we need to get ID.)
Me: “Okay, in order to help you, I need your full name and the last four digits of your social security number.”
Customer: “NO!”
Me: “Sir, if you want this information, I need to get your information.”
Customer: “I don’t care! I’m not giving you my info!”
Me: “Why not?”
Customer: “You’re just going to give it to your alien overlords!!!”
Me: “Well, sir, we already have your information here. We just need you to provide it so that we can verify–”
Customer: *screams and hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
