Class Is Closed To Ugly Personalities

, , , , | | Right | May 18, 2018

(I’m working the front desk, which includes taking calls.)

Me: “Hello, thank you for calling [Gym]. This is [My Name]; how may I help you?”

Caller: “Hi, I’d like to ask about today’s scheduled [fitness class].”

Me: “No problem. Let me just check that for you.”

(I do a quick check of the day’s schedule.)

Me: “Hi, thanks for waiting. Today we will be having that class at 3:00 pm, and again at 7:00 pm. [Instructor] will be handling both classes.”

Caller: “Okay. Will [Member I know] be attending?”

Me: “I’m sorry, ma’am, but I wouldn’t know. Our classes are open to all members, so it’s certainly possible.”

Caller: “Could you find out for me? I don’t want to go to the same class as him. He’s so ugly!”

Me: “Um… Well, ma’am, I really couldn’t say. All I know is that he isn’t in right now. Whether he comes to the gym today is beyond me, let alone whether he’s attending [fitness class].”

Caller: “But can’t you call him and find out?”

Me: “Ma’am, I’m sorry, but I’m fairly certain this doesn’t fit under any of the reasons we’re allowed to contact members outside of the gym.”

Caller: “Oh, but just this once, please? I really don’t want to be in the same class as him.”

Me: “Ma’am, I can’t help you with this, right now or ever.”

Caller: *suddenly shouting* “FINE, BUT IT’LL BE YOUR FAULT IF MY CLASS IS RUINED!” *hangs up angrily*

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