Civility Crumbles Like A Cookie

, , , , , | Right | August 1, 2018

(I work at a restaurant that has soups, salads, and sandwiches. We are known for good service, but if we get something wrong, we promise a free pastry. This woman has come before, claiming that we got her order wrong and demanding a pastry. The last few times we have given her the pastry, but now it’s just getting old. I’m working the drive-thru one day and it’s pretty busy. She comes and orders:)

Customer: “Hi, I would like [order].”

Me: “All right, that will be [total] at the window.”

(She comes up to the drive-thru window and I give her the order.)

Me: “There you go. Have a nice day!”

Customer: “Yeah, okay.”

(She checks her bag and, of course, tells me it’s wrong.)

Customer: “When will you people ever get anything right? My order is wrong again, so I get another cookie!”

Me: “Ma’am, I remember taking your order, and that’s exactly what you ordered.”

Customer: “Really? You’re going to talk back to a customer? I demand to see the manager.”

(I get my manager and she repeats the whole thing over. I tell my manager that she is lying, and she believes me because she has dealt with her before.)

Manager: “I’m sorry, ma’am, but if [My Name] says you ordered that, then there is nothing I can do.”

Customer: “What horrible service!”

Me: “Miss, you are holding up the line.”

Customer: “You people disgust me.”

Me: “Miss, you’re fighting with me over a pastry.”

(The lady huffs and throws the bag of food at me. I step back, stunned. My manager comes to the window once more to talk to the lady, but she has already driven off.)

Manager: “Are you all right?”

Me: “Yeah, I’m fine, thanks.”

(The lady never came back, thankfully, and the cops were called for harassment. They caught her and arrested her.)

1 Thumbs
553
VOTES