A Circuitous Route To Fix A Circuit
(My decoder short circuited and I’m on the phone with the technical support desk trying to convince them of that fact. Note: I’m living within walking distance of their HQ, where tech support is located. By now, I have left my house, decoder in hand.)
Tech: “Sir, I really don’t know what else to say. I pinged your decoder and got a reply back. All is in good working order.”
Me: “You pinged it just now?”
Tech: “Yes, sir.”
Me: “And it showed the decoder properly connected?”
Tech: “Yes, sir, the same as ten minutes ago.”
Me: “I see. Do you have the serial number of my decoder?”
Tech: *clearly thinking I lost my sanity* “Of course, sir.”
Me: “Good.”
(I have arrived at the reception and approach the woman on the counter.)
Me: “Miss, would you please read the serial number out loud?”
(By now I have arrived at HQ and I shove my decoder under the nose of the girl at the reception desk.)
Receptionist: *clearly humouring a madman, she starts reading the number*
Tech: “[Receptionist], is that you?”
(Five minutes later and the tech was at reception exchanging my clearly fried decoder for a new one. Pinged or not, there is no better proof than the acrid smell of burnt circuits.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
