Chroniton & Paste
(Note: I run the scoring system at swim meets for my local pool.)
Parent: “Do you mind pulling up my son’s race time?”
Me: “No problem. What race?”
Parent: “32.”
(I glance over at the announcer’s table. Race 25 is currently swimming.)
Me: “Oh, so you want his qualification time? Sure, I can pull that up.”
Parent: “No, no. I want his race time.”
Me: “You do realize that the race hasn’t happened yet, right?”
Parent: “Oh, that matters? Okay, then… switch him into an earlier race.”
Me: “Even if I switched him into a race that had already happened, it wouldn’t make your son’s time appear in the system. The computer doesn’t work that way.”
Parent: “It doesn’t?”
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Tell us your story about a customer who couldn't understand the most simple concept.