Christmas Is Calling
It’s Christmas Eve, and our hours have changed for the upcoming holiday. All day, the phones have been ringing with a common theme: how long are we open?
Manager: “I wish people would actually check the website.”
Me: “I’m gonna change the greeting to say the hours.”
Manager: “What if it doesn’t work? Then you’ll just sound obnoxious.”
Then, the phone rings:
Me: “Hello, and thank you for calling [Store] where we’re open until eight. [My Name] speaking; how can I help you?”
Customer: “Oh! Until eight? Perfect.” *Click*
Manager: “Yeah, let’s use that greeting.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.