Christmas Is All Pope & Circumstance
Me: “Good afternoon, thank you for calling [Church]. How can I help you?”
Customer: “Yes, I’d like to know why the time of the Christmas Eve mass was changed.”
Me: “There was a scheduling conflict with the Christmas Carol Concert. I’m sorry if it’s caused an inconvenience for you.”
Customer: “It has. Many of them.”
Me: “I’m so sorry.”
Customer: “You’ll change it back, then?”
Me: “Um, no. See, there’s still the scheduling conflict.”
Customer: “But I have plans at the mass’s new time! I need you to change it back!”
Me: “Ma’am, I’m really not in charge of that decision.”
Customer: “I am not getting off the phone until you change it back.”
Me: “There really isn’t anything I can do for you. I’m sorry.”
Customer: “Have you called the Pope and told him about this? Call the Pope and tell him that your priests have changed the mass time. He’ll fix it.”
Me: “I actually don’t have his number on me.”
Customer: “I’ll hold.”
This story is part of the Christmas Eve roundup!
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Read the Christmas Eve roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
