Christmas Cancellation Fee

| Salt Lake City, UT, USA | Right | December 21, 2014

(A man rented six Santa suits for his various insurance company locations, as he owns several. Two hours before he is to pick up his order he calls in.)

Caller: “Hi, I’d like to cancel the Santa suits, and I’d like a refund.”

Me: “I’m sorry, but we require at least 48 hours’ notice for all cancellations.”

Caller: “But I don’t need these any more.”

Me: “I’m sorry, but it’s in the rental contract you signed that you can’t cancel the day of and get a refund.”

Caller: “What, actually you expected me to read that thing!?”

(Our contract is one page long, size-14 font, with all major points in bold, and we go over each point with the customer before they sign it. But apparently that was too much for an insurance salesman to read.)

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