Children Should Come With A Manual… Or A Hot Line

Me: *on the phone* “Thank you for calling [Tech Support]. My name is [My Name]. How can I assist you today?”

Customer: “Yeah, I need some help. My son just shot my TV.”

Me: “Excuse me?”

Customer: “Yeah, he was playing around with a BB gun and shot the center of the TV. It’s dead. I need to know what to do.”

Me: “Well, unfortunately, sir… that’s not something that’s covered under warranty.”

Customer: “Oh, obviously. I know that, but I need to know what to do.”

Me: “I can get you the number of a repair shop near you…”

Customer: “No, I need to know what to do to my son. He shot my f****** TV. What do I do? Ground him? Spank him?”

Me: “Uh… unfortunately, that’s not something I can assist you with, sir.”

Customer: “Oh. Right. Well, I thought I would try anyway.”