Childlike, But Not So Innocent

(Note: as our store is a small business, we have a strict no refunds policy.)

Customer: “Hi, I’d like to return these shoes.”

Manager: “Okay, any particular reason?”

Customer: “The shoe fits my right foot, but the left shoe is too big.”

Manager: “Did they both fit when you bought them?”

Customer: ‘Well, I didn’t try both of them on. The girl–” *motions to me* “–told me I should, but I didn’t.”

Manager: “Well, since they haven’t been worn, we can give you an exchange or a store credit.”

Customer: “I’d like a refund.”

Manager: “We could give you a refund if there was something wrong with the shoes, or if we had made a mistake.”

Customer: “But you did! You didn’t make me try on both shoes.”

Manager: “Ma’am, you said my coworker encouraged you to. We can’t make you try on both shoes.”

Customer: “I still think I should get a refund. It’s your fault! You would make a child try on both shoes, wouldn’t you?!”