Childlike Behavior

, | Right | April 12, 2017

(I work at a fast food restaurant in a large, second floor food court. A child, who can’t be older than five or six, comes up to my counter to order.)

Child: “Hi, can I please have [Menu item]?”

Me: “Sure, anything else today?”

(The child just shakes his head and shyly smiles.)

Me: “Okay, that comes to [price].”

(The child looks at his hand which only has a few silver and gold coins. Putting the money on the counter I realise he doesn’t have enough.)

Me: “Sorry, you’re going to need about [amount] more.”

(The child walks away and I continue to serve as it is busy at lunch time. The child returns with a few more gold and silver coins, and once he reaches the till, I retake his order and he once again places his money on the counter.)

Me: “Yep, that’s enough. It will be ready in a minute.”

(The child once again walks away with his food about a minute later. The line quiets down as I and my coworkers have taken pretty much everyone’s orders, and they are all waiting for their food. A woman in a stained tiger shirt approaches the counter, red faced, the child in tow, and slams her hands on the counter.)

Woman: “Do you not know how to take orders?! My son has walked from our table about 15 times—” *it was twice* “—to make up for your stupidity! He gave you the right change the first time! You just made a mistake and charged us extra! On top of that you didn’t even give us what we ordered!”

Me: “I’m sorry, but I double checked the order with your son, and he said it was corr—”

Woman: “I want a receipt and a refund for this terrible service! Where is your manager?!”

(My manager retook the woman’s order, apparently correctly, but as they were walking back to the table the son was complaining “but that’s not what I wanted!” How about we don’t send children to order?)

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