Your Child Will Die Trying
(I work on a roller coaster where the height requirement is 48″. If we think a guest is under the height requirement, they can’t ride. This particular day, I notice a little girl in high platform sandals is boarding. I approach her and her father.)
Me: “Sorry for the inconvenience, but do you mind if we check your daughter’s height?”
Guest: “Sure, but I paid for an adult ticket.”
(I take the little girl to the height scale and have her remove her shoes. I measure her barefoot, and she’s way too short.)
Me: “I’m sorry, but it doesn’t look like she’s tall enough to ride. If you want to stay on, she can wait in the kiddie corral—”
Guest: “She’s tall enough! You can’t make her take her shoes off!”
Me: “I’m sorry, sir. That’s the company policy.”
Guest: “Measure her again! She’s tall enough! I paid for an adult ticket!”
(At this point, my supervisor comes over.)
Supervisor: “Sir, the height scale showed that she isn’t tall enough to ride. For her safety, she has to be 48 inches.”
Guest: “Your f****** employee made her take her shoes off! That’s not fair! I paid for an ADULT TICKET!”
Supervisor: “Sir, the tickets are based on age and not height. If you continue to cause a scene, we’ll have to call security.”
Guest: “F*** THIS RIDE! C’mon, honey, let’s go ride the Banshee!”
(The Banshee has a height requirement of 54″. The guest stormed off screaming about an adult ticket.)
This story is part of our Roller-Coasters roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
